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Privacy Policy

This Privacy Policy describes how Forest Of Dean Pest Control collects, uses, and protects your personal information. We are committed to ensuring the privacy and security of your information. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, address, phone number, and email address.
  • Service Information: Details about the pest control services you request or receive.
  • Payment Information: Credit card details or other payment information necessary to process payments.
  • Website Usage Data: Information about how you use our website, including your IP address, browser type, and pages visited.
  • Communications: Records of any communications you have with us, including emails, phone calls, and online forms.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Providing Services: To schedule and perform pest control services, and to communicate with you about your service requests.
  • Payment Processing: To process payments for our services.
  • Customer Support: To respond to your inquiries and provide customer support.
  • Improving Our Services: To analyze website usage data and improve our website and services.
  • Marketing: To send you promotional materials and updates about our services, with your consent.
  • Legal Compliance: To comply with legal obligations and regulations.

3. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption: Using encryption to protect sensitive data during transmission and storage.
  • Access Controls: Limiting access to personal information to authorized personnel only.
  • Regular Security Audits: Conducting regular security audits to identify and address potential vulnerabilities.
  • Secure Storage: Storing personal information on secure servers with restricted access.

4. Data Sharing

We may share your personal information with the following third parties:

  • Service Providers: Third-party service providers who assist us in providing our services, such as payment processors and IT support providers.
  • Legal Authorities: Government agencies or law enforcement officials if required by law.
  • Business Partners: Trusted business partners who offer products or services that may be of interest to you, with your consent.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information for marketing purposes.
  • Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Portability: You have the right to request that we transfer your personal information to another organization.

To exercise any of these rights, please contact us using the contact information provided below.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device. We use cookies to:

  • Analyze Website Traffic: To understand how visitors use our website.
  • Personalize Content: To customize your experience based on your preferences.
  • Improve Functionality: To enable certain features and functionality on our website.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date. Your continued use of our website and services after any changes constitutes your acceptance of the new Privacy Policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Phone: 01594 528359
  • Mobile: 07842 822522
  • Email: [email protected]
  • Address: Office 3, Innovation Space, Mile End Road, Lydney, GL16 7QD